Q: Can I use this eye gel while I'm wearing my contact lenses?
Answer: Yes you can.
Q: Is Yalmeh tested on animals?
Answer: No It's not.
Q: Does it contain caffeine?
A: No
Q: How long does it last if I used daily?
A: One month
Q: Gluten free?
A: Yes it is.
Q: Is this good for men?
A: Yes, Absolutely! Yalmeh eye gel can be used for men and women.
Q: about how long until you see results? is it right away or over a few weeks?
A: best results were seen after a few days/ weeks. This is not a concealer but more a treatment.
Q: Do I need to use this eye gel under or over the other products?
A: To see the best result, it is better to use under your makeup or other products.
Q: Does it contain mineral oil?
A: No it doesn't.
Q: Is this eye gel scented?
A: No
Q: Does this gel work against dark circles?
A: Yes
Q: What is the difference between Yalmeh super youth and this gel?
A: Super youth is a cream and this one is a gel. Also our Glory Eye Gel designed to minimizes puffiness, sagging, and dark circles around eyes as well as wrinkles and fine lines. It is good for sensitive skins.
Q: Is this product cruelty free?
A: We DO NOT test on animals!! We are animal advocates! :)
Q: will it reduce sagging ?
A: Fore sure, you can feel it tightening the skin as soon as it absorbs, I wouldn't say you would have dramatic results first time but after using it a few weeks yes.
Q: Is this a gel or cream?
A: It is a gel.
Q: Does makeup go on well over it?
A: yes, makeup goes on well over it. Just let it dry for a few minutes before you put the makeup on.
Q. What are the Ingredients?
A. Ingredients: Tea of Wildcrafted Taraxacum Officinale (Dandelion), Wildcrafted Arnica Montana (Arnica), Organic Curcuma Longa (Turmeric) and Organic Calendula Officinalis (Calendula), Organic Aloe Barbadensis Leaf (Aloe), Matrixyl 3000, Palmitoyl Triepeptide-3, Kosher Vegetable Glycerin, Globularia Cordifolia Callus Culture Extract (Plant Stem Cells), Cucumis Sativus (Cucumber Hydrosol), Organic Simmondsis Chinensis (Jojoba Oil), Cassia Angustifolia Seed Polysaccharide (botanical hyaluronic acid), Methylsulfonylmethane (MSM), Hydroxyethyl Cellulose, Carrageenan Gum, CoQ10, Silk Amino Acid Blend (Sodium L-Pyrrolidone Carboxylate, Sodium Lactate, L’Arginine, L-Aspartic Acid, L-Pyrrolidonecarboxylic Acid, Glycine, L-Alanine, L-Serine, L-Valine, L-Proline, L-threonine, L-Isoleucine, L-Histidine, L-Phenylalanine), Wildcrafted Vinca Major (Periwinkle), Organic Glycyrrhiza Glabra (Licorice), Wildcrafted Euphrasia Officinalis (Eye Bright), Wildcrafted Ganoderma Lucidum (Reishi), Organic Centella Asiatica (Gotu Kola), Boswellia Serrata (Frankincense), Tocopheryl Acetate (Vitamin E), Organic Centella Asiatica (Gotu Kola), Wildcrafted Equisetum Arvense (Horsetail), Wildcrafted Geranium Maculatum (Wild Geranium), Sodium Benzoate, Potassium Sorbate, Ethyl Hexyl Glycerin.
Q-My product doesn't smell or look like it used to. What happened?
A. The integrity of our products is very important to us and with each batch (and even throughout the use of the product once opened), the color and/or smell of our products can vary slightly. This is due to the variety of natural ingredients and antioxidants in each of our formulas, and that we do not add any artificial colorants or fragrances to maintain consistent colors or scents. Artificial fragrance is a proven irritant for the skin, so using this type of ingredient would render the rest of the formula almost useless. While variances can occur in the color or smell of our products, it doesn't necessarily mean that the product has become any less effective or has expired.
Q. Does Yalmeh® ship to my country?
A. We Do! Your convenience is our priority so we ship worldwide.
Q. When will my package ship (non-holidays)?
A. It takes us 2-4 business days to process and ship your order. Once your goodies have shipped, you will receive a confirmation email from us. Because we ship worldwide, customs may cause a package to take longer to arrive than usual; we recommend tracking your order.
Q. My package has shipped, how much long until it arrives?
A. After receiving a confirmation email, the time of delivery will vary depending on the destination. We estimate that shipping times for the United States, Canada and International destinations are as follows:
Domestic:
USPS First Class: 3-5 business days
USPS Priority Mail: 2-3 business day
USPS Priority Express Mail: 1-2 business days
Canada:
USPS First Class International: varies, 8-16 business days
USPS Priority Mail International: 6-10 business days
USPS Priority Mail Express: 4-6 business days
International:
USPS First Class International: varies, 13-31 business days (*without tracking number)
USPS Priority Mail International: 10-15 business days
USPS Priority Mail Express International: 6-10 business days
Q. How can I track my package?
A. All U.S. orders will be provided with a tracking number. For international orders, USPS Priority International and USPS Express International mail will provide a tracking number. Only select countries offer tracking for USPS First Class International. Please find these countries provided below:
Countries that offer First Class International Tracking:
· Australia
· Belgium
· Brazil
· Canada
· Croatia
· Denmark
· France
· Germany
· Great Britain and
· Northern Ireland
· Israel
· Netherlands
· New Zealand
· Spain
· Switzerland
As soon as your order has been shipped, we will send you a confirmation email with your order number and tracking number***. To track your package, follow the link provided in your confirmation email. You can also visit the United States Postal Service at www.usps.com and enter your tracking number there!
***If you don’t see your country on the list above, don’t worry we can still ship to you but you will not be able to track your package. Instead you will be issued a Customs Identification Number for your package. We apologize, but again you will not be able to track your package if your country is not located above.
Q.DO YOU ACCEPT ORDERS SHIPPING TO APO/FPO/DPO or PO OX ADDRESSES?
A.Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.
Q. Can you lower the value of my package and send as a gift?
A. As much as we want to, we aren’t able to lower the value of a package for any reason. Import fees are not part of shipping & handling and you will need to pay those fees upon receipt of the package. If you choose not to pay the import fees then your package will be returned to Yalmeh.
Q. Do you offer shipping insurance?
A. We do not currently offer insurance for our packages. USPS may have shipping insurance available for an additional fee.
Q. IS IT SAFE TO USE MY CREDIT CARD?
A. At YalmehNaturals.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: www.usps.com In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
Internet Explorer 6.0 or higher
Firefox 1.0.4 or higher
Safari (MAC Only)
What do I do if my package does not get to me by the estimated delivery date?
Carriers often provide an estimated delivery date to show when a package is projected for delivery. These estimates often change depending on current weather or road conditions.
Please make sure to check the tracking number often to make sure that it is moving. If you still have not received your package after a week from the estimated delivery date, please let us know by contacting Support@YalmehNaturals.com Tracking shows that my package has been delivered but I did not receive it.
If your tracking number shows that the package has been delivered but you have not received it, please try the following:
Checking around the yard/house.
Checking with neighbors.
Checking with the carrier.
Often times carriers will leave packages in places where they think will be safest. (ie. Inside an open garage, besides a bush, etc.)
Sometimes deliveries may be made to the wrong location. (ie. Down the street, next door, etc.) If the above does not help locate your package, please try contacting the carrier or contact us at Support@YalmehNaturals.com Carriers may update a tracking number in advance the day that it is projected for delivery.
Q.How do I change or cancel my order?
A. Please contact us within 1 hour of order placement via our 24/7 Email support team Support@YalmehNaturals.com and we will do our best to accommodate your request to change or cancel your order.
Q-Can't find the answer you are looking for?
Go to our email submission form, 24/7 Contact us directly.
Q. What types of payments are accepted?
A. We accept all major credit cards, international credit cards, PayPal, and wire transfers. Please note that for orders greater than $2000 we require payment by wire transfer.