All Question Answered
Q: Does this cleanser has any alcohol?
A: Yalmeh Glorify Facial Cleanser does not have any alcohol.
Q: Is this cleanser suitable for acne-prone skin?
A: It has all natural ingredients. No chemicals or bad oils to cause flare ups. This is great cleanser for all skin types.
Q: Does this product contain soy?
A: No it does not contain any soy.
Q: Is this product cruelty free?
A: Yes it is cruelty free.
Q. Are there any animal products used in this cleanser?
A. There are no animal products used in this cleanser or any of other Yalmeh Naturals. The ingredients in the cream are 100% plant based.
Q. Where is this facial cleanser made?
A. Proudly made in USA
Q: Is it appropriate for young age?
A: Yes
Q: Is it a foaming cleanser?
A: No, it is a creamy cleanser.
Q: Is it an anti aging cleanser?
A: Yes it is
Q: What is the list of ingredients?
A. Ingredients: Tea of Wildcrafted Taraxacum Officinale (Dandelion), Wildcrafted Arnica Montana (Arnica), Organic Curcuma Longa (Turmeric) and Organic Calendula Officinalis (Calendula), Organic Aloe Barbadensis (Aloe Vera), Palm Oil, Organic Carthamus Tinctorius (Safflower Oil), Kosher Vegetable Glycerin, Beeswax, Cetyl Alcohol, Stearic Acid, Glyceryl Stearate, Carbomer, (2s)-2-Amino-5-guanidinopentanoic Acid, Copernicia Cerifera (Carnauba Wax), Organic Helianthus Annuus (Sunflower Oil), CoQ 10, Prunus Amygdalus Dulcis (Sweet Almond Oil), Butyrospermum Parkii (Shea Butter), Organic Simmondsia Chinensis (Jojoba Oil), Olea Europaea (Olive Oil), Persea Gratissima (Avocado Oil), Garcinia Indica Seed Butter (Kokum Butter), Panthenol (Vitamin B5), Phenoxyethanol, Ethylhexyl Glycerin, Xanthan Gum, Allantoin, Organic Camellia Sinensis (Green Tea), Melaleuca Alternifolia (Tea Tree Oil), Organic Rosmarinus Officinalis (Rosemary), Organic Centella Asiatica (Gotu Kola), Wildcrafted Equisetum Arvense (Horsetail), Wildcrafted Geranium Maculatum (Wild Geranium).
Q-What is the expiration date for this product?
A. Cosmetics and skin care products do not have set expiration dates, as these will vary by when the product is opened, how the product is used, and how it is stored. Thus, skin care products bear what is known as the PAO (Period After Opening) symbol.
You will find our PAO labels at the lower left of the reverse-side of the packaging. For most of our products, they are stable 3 years unopened, and 12 months after opening.
Q. Does this facial cleanser contain caffeine?
A.It does not contain caffeine
Q: How many grams or ounce is this product?
A: It is 4.057 FL OZ | 120 ML
Q. What does it smell like?
A. It is fragrance free. It doesn't have a strong smell.
Q. What color is the cleanser?
A. It is a white.
Q: does this products contain spf?
A: No
Q-My product doesn't smell or look like it used to. What happened?
A. The integrity of our products is very important to us and with each batch (and even throughout the use of the product once opened), the color and/or smell of our products can vary slightly. This is due to the variety of natural ingredients and antioxidants in each of our formulas, and that we do not add any artificial colorants or fragrances to maintain consistent colors or scents. Artificial fragrance is a proven irritant for the skin, so using this type of ingredient would render the rest of the formula almost useless. While variances can occur in the color or smell of our products, it doesn't necessarily mean that the product has become any less effective or has expired.
Q. Does Yalmeh® ship to my country?
A. We Do! Your convenience is our priority so we ship worldwide.
Q. When will my package ship (non-holidays)?
A. It takes us 2-4 business days to process and ship your order. Once your goodies have shipped, you will receive a confirmation email from us. Because we ship worldwide, customs may cause a package to take longer to arrive than usual; we recommend tracking your order.
Q. My package has shipped, how much long until it arrives?
A. After receiving a confirmation email, the time of delivery will vary depending on the destination. We estimate that shipping times for the United States, Canada and International destinations are as follows:
Domestic:
USPS First Class: 3-5 business days
USPS Priority Mail: 2-3 business day
USPS Priority Express Mail: 1-2 business days
Canada:
USPS First Class International: varies, 8-16 business days
USPS Priority Mail International: 6-10 business days
USPS Priority Mail Express: 4-6 business days
International:
USPS First Class International: varies, 13-31 business days (*without tracking number)
USPS Priority Mail International: 10-15 business days
USPS Priority Mail Express International: 6-10 business days
Q. How can I track my package?
A. All U.S. orders will be provided with a tracking number. For international orders, USPS Priority International and USPS Express International mail will provide a tracking number. Only select countries offer tracking for USPS First Class International. Please find these countries provided below:
Countries that offer First Class International Tracking:
· Australia
· Belgium
· Brazil
· Canada
· Croatia
· Denmark
· France
· Germany
· Great Britain and
· Northern Ireland
· Israel
· Netherlands
· New Zealand
· Spain
· Switzerland
As soon as your order has been shipped, we will send you a confirmation email with your order number and tracking number***. To track your package, follow the link provided in your confirmation email. You can also visit the United States Postal Service at www.usps.com and enter your tracking number there!
***If you don’t see your country on the list above, don’t worry we can still ship to you but you will not be able to track your package. Instead you will be issued a Customs Identification Number for your package. We apologize, but again you will not be able to track your package if your country is not located above.
Q.DO YOU ACCEPT ORDERS SHIPPING TO APO/FPO/DPO or PO OX ADDRESSES?
A.Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.
Q. Can you lower the value of my package and send as a gift?
A. As much as we want to, we aren’t able to lower the value of a package for any reason. Import fees are not part of shipping & handling and you will need to pay those fees upon receipt of the package. If you choose not to pay the import fees then your package will be returned to Yalmeh.
Q. Do you offer shipping insurance?
A. We do not currently offer insurance for our packages. USPS may have shipping insurance available for an additional fee.
Q. IS IT SAFE TO USE MY CREDIT CARD?
A. At YalmehNaturals.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: www.usps.com In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
Internet Explorer 6.0 or higher
Firefox 1.0.4 or higher
Safari (MAC Only)
What do I do if my package does not get to me by the estimated delivery date?
Carriers often provide an estimated delivery date to show when a package is projected for delivery. These estimates often change depending on current weather or road conditions.
Please make sure to check the tracking number often to make sure that it is moving. If you still have not received your package after a week from the estimated delivery date, please let us know by contacting Support@YalmehNaturals.com Tracking shows that my package has been delivered but I did not receive it.
If your tracking number shows that the package has been delivered but you have not received it, please try the following:
Checking around the yard/house.
Checking with neighbors.
Checking with the carrier.
Often times carriers will leave packages in places where they think will be safest. (ie. Inside an open garage, besides a bush, etc.)
Sometimes deliveries may be made to the wrong location. (ie. Down the street, next door, etc.) If the above does not help locate your package, please try contacting the carrier or contact us at Support@YalmehNaturals.com Carriers may update a tracking number in advance the day that it is projected for delivery.
Q.How do I change or cancel my order?
A. Please contact us within 1 hour of order placement via our 24/7 Email support team Support@YalmehNaturals.com and we will do our best to accommodate your request to change or cancel your order.
Q-Can't find the answer you are looking for?
Go to our email submission form, 24/7 Contact us directly.
Q. What types of payments are accepted?
A. We accept all major credit cards, international credit cards, PayPal, and wire transfers. Please note that for orders greater than $2000 we require payment by wire transfer.
