All Your Questions... Answered
Q: What is the actual percentage of Vitamin C Serum in this product?
A: 20%
Q: Is your serum of high quality?
A. Our Vitamin C Serum is of the highest quality Serums on the market. Because everyone's skin is different some brands may work better for some people than others. Also, our serums are created in a state-of-the-art, FDA-certified facility, with years of testing and research to ensure our products are potent and made from extremely, high quality natural ingredients.
Q. Does this serum have any chemical in it?
A. ALL NATURAL INGREDIENTS- Yalmeh Vitamin C Serum contains all natural ingredients, no toxic chemicals or cancer causing additives - no mineral oil, propylene glycol or paraben. We do not test our products on animals NEVER-EVER. And, it lasts forever - a little goes a long way. And what matters most, however, is that the serum works incredibly well. You will feel better both inside and out.
Q: Can your serums be used around the eye area?
A. Yes, you can most certainly use our serums around your eyes. It very nourishing and effective for the delicate skin around the eyes.
Q: What are all of the ingredients?
A. Ingredients: Tea of Wildcrafted Taraxacum Officinale (Dandelion), Wildcrafted Arnica Montana (Arnica), Organic Curcuma Longa (Turmeric) and Organic Calendula Officinalis (Calendula), Organic Aloe Barbadensis Leaf (Aloe), Hamamelis Virginiana (Witch Hazel), Sodium Ascorbyl Phosphate (Vitamin C), Methylsulfonylmethane (MSM), Cassia Angustifolia Seed Polysaccharide (botanical hyaluronic acid), Globularia Cordifolia Callus Culture Extract (plant stem cells), Palmitoyl Triepeptide-3, Carbomer, (2s)-2-Amino-5-guanidinopentanoic Acid, CoQ10, Organic Simmondsia Chinensis (Jojoba Oil), Phenoxyethanol, Ethyl Hexyl Glycerin.
Q: I have very oily, acne sensitive skin; is this product good for specific skin types or all?
A: It is great for all skin types.
Q: Can I make my own serums at home?
A. Serums are only effective on the skin if they're cold processed. If not done correctly, the mixture won't be as effective as a true serum made for the skin. You must also be careful when calculating the mixtures to know the correct amount of ingredients. If you use too much or too little of something you risk the opposite effect, which can actually dry your skin rather than provide moisturization, as the mixture would be too weak or too potent. Also, serums are molecularly designed to penetrate deep into the dermis of your skin...beyond the epidermis (the first few layers of skin). A homemade mixture will merely sit on the surface of the skin, and do very little to help moisturize or combat the signs of aging.
Q: Does this contain hydroquinone?
A: No
Q: In what order should I be applying my other skin care products with my serums?
A. Cleanse Skin
Exfoliate Skin, pat dry.
Tone skin, allow to dry.
Apply a thin layer of serum, allow to dry.
Moisturize skin.
Q: When should I use this serum before or after my toner?
A: After your toner.
Q: Does it have any parabens in it?
A: No
Q:Is this a plastic bottle or glass?
A: It is glass.
Q: Does this serum have a scent?
A: No
Q: How long does one bottle last?
A: If you use it twice a day it should last for one month.
Q: How quickly should I be seeing results with the HA and Vitamin C Serums?
A. The effects you should be seeing at 2-3 weeks is a better texture, tone, glow, with a more moisturized and plump feeling to the skin. Skin care products can take at least a month to start showing any results, and if the skin is more mature then it will take longer. These serums also stimulate collagen growth over time, with age and skin conditions playing a factor as to how quickly you will see those changes. Your skin did not become damaged and age overnight, therefore, your skin care products will not correct these issues overnight.
Q: Is this serum gluten free?
A: Yes
Q: Does this item need to have special storage?
A: No
Q: When using both the Vitamin C Serum and Hyaluronic Acid Serum, should I use both at the same time or one in the morning and one in the evening?
A. Yes, you are supposed to use both serums at the same time, however, do not mix them in the palm of your hand. After cleansing and exfoliating the skin, (exfoliation is to be done at least twice a week), you will apply the Vitamin C Serum first, and allow to dry for several minutes. Next, apply the Hyaluronic Acid Serum and allow to dry for several minutes, and lastly apply your moisturizer and eye treatment. Also, nighttime is the best time for use, as skin repairs itself while you sleep.
Q: Can it be used underneath my eyes for bag and puffiness?
A: Yes
Q: Should I be using your serums in the morning or at night?
A: You may apply our serums both morning and evening if you wish. Just make sure your skin is clean and exfoliated before applying. However, those with sensitive skin should only start out using once a day, which should be nighttime. Your skin heals itself during sleep, therefore, serums should always be used before bedtime.
Q: Does this serum have any scent?
A: No, it is odorless
Q: How much serum should I use?
A. It's important to note that our serums are potent and can dry out the skin if too much is used. Just a thin layer is all that's needed.
Q:How often should I exfoliate?
A. Depending on your age, you should be exfoliating 2-3 times a week (younger skin needing less exfoliating than more mature skin.)
Q: How do I apply it ?
A. Should I dispensing the serum onto a cotton pad , or just onto my hands and then apply?
A:Simple and Easy:
1) Wash area to be applied as you normally would and pat dry.
2) Apply several drops to desired area.
3) Combine with your favorite cream/moisturizer to enhance benefits. Use twice a day For best results use morning and night after cleansing. You should expect to see results in several weeks *** Store the bottle in a cool, dark place ***
Q: Where is this product made?
A: Proudly made in USA.
Q: Does this serum help reduce visible wrinkles if used consistently?
A: Yes this product help wrinkles..and once you use it you can’t stop using it..you’ll love this product.
Q: Does it have any smell?
A: No
Q: Do I need to refrigerate my serum?
A. While it's not necessary, you can absolutely refrigerate your serum. Some people do it for a nice, cool feeling as they apply it to their skin. The serum has a shelf life of two years, as long as you keep it out of direct heat and sunlight.
Q: What size the bottle is?
A: It’s 1 oz glass bottle.
Q: how long does this last after applying it to your face?
A: It soaks in really quickly, but leaves light moisturizing effects for several hours.
Q. I'm 25 years old, Could I use this serum?
A. Absolutely , it’s good anti aging preventive .
Q: What is MSM?
A. MSM or Methylsulfonylmethane is found naturally in primitive plants, is present in small amounts in many foods and beverages, and is marketed as a dietary and beauty supplement. It's a nutrient that is found in well known superfoods such as broccoli, cabbage and brussel sprouts. All of us here at Yalmeh Naturals love this ingredient for many reasons, but mostly because of its anti-inflammatory effects. It's also great for helping skin cells retain their pliability and flexibility. In addition it makes the skin smoother and more hydrated.
Q. Are there any animal products used in this serum?
A. There are no animal products used in this serum or any of other Yalmeh Naturals. The ingredients in the serum are 100% plant based.
Q. Is this serum only for women?
A. This product was designed with all skin type in mind, because of this it would work as well for men as for women. After all, problems with the skin occur in both sexes, not just one.
Q-What is the expiration date for this product?
A. Cosmetics and skin care products do not have set expiration dates, as these will vary by when the product is opened, how the product is used, and how it is stored. Thus, skin care products bear what is known as the PAO (Period After Opening) symbol.
You will find our PAO labels at the lower left of the reverse-side of the packaging. For most of our products, they are stable 3 years unopened, and 12 to 24 months after opening.
However, when storing your serum you do need to make sure it remains in a cool, dry place, away from direct heat and sunlight. Also, make sure you leave the dropper closed tightly.
Q. Does this serum contain caffeine?
A.It does not contain caffeine
Q: Why does your Vitamin C serum not tingle?
A. The tingling feeling some serums provide doesn't necessarily come from the Vitamin C nor does a tingling feel mean that the Vitamin C is more potent. Our Vitamin C serum is mixed with the most effective ingredients on the market. We choose to use an aloe base instead of water, and never add any alcohol (as most competitors use). This is why our Vitamin C goes on so smoothly, yet penetrates deep into your dermis to provide maximum benefits, without stinging or tingling.
Q. Can it be used on the eye lid?
A. You can put it on your finger and go over the whole eye area...lids, underneath etc.
Q. Is this serum good for oily skin?
A. Yes it is.... It works on all type of skin and aged.
Q. What is the money back guarantee?
A. It is 90 days but we don't think you are going to need that since it’s to so good and it works.
Q. Can I use this serum under makeup?
A. Yes... You can
Q. Is this product Gluten free?
A. Yes it is gluten free as on the ingredients listed on the label, we don’t use any Gluten .
Q. Is it normal to receive the serum in a different recipient from the photo?
A. No it is not unless; otherwise we mentioned on our sales page that the package it may very. Please contact our customer service if you feel you received the wrong product.
Q. Is this product useful and fit for young ladies?
A. Yes , its work for all age or skin.
Q- Does it contain mineral oil?
A . No
Q- What are the instructions if this accidentally goes in your eyes?
A . It shouldn't be an issue if it accidentally gets in the eye, however, you may want to flush with water just in case.
Q- Does this serum contain retional?
A . No
Q-My product doesn't smell or look like it used to. What happened?
A. The integrity of our products is very important to us and with each batch (and even throughout the use of the product once opened), the color and/or smell of our products can vary slightly. This is due to the variety of natural ingredients and antioxidants in each of our formulas, and that we do not add any artificial colorants or fragrances to maintain consistent colors or scents. Artificial fragrance is a proven irritant for the skin, so using this type of ingredient would render the rest of the formula almost useless. While variances can occur in the color or smell of our products, it doesn't necessarily mean that the product has become any less effective or has expired.
Q. Does Yalmeh ship to my country?
A. We Do! Your convenience is our priority so we ship worldwide.
Q. When will my package ship (non-holidays)?
A. It takes us 2-4 business days to process and ship your order. Once your goodies have shipped, you will receive a confirmation email from us. Because we ship worldwide, customs may cause a package to take longer to arrive than usual; we recommend tracking your order.
Q. My package has shipped, how much long until it arrives?
A. After receiving a confirmation email, the time of delivery will vary depending on the destination. We estimate that shipping times for the United States, Canada and International destinations are as follows:
Domestic:
USPS First Class: 3-5 business days
USPS Priority Mail: 2-3 business day
USPS Priority Express Mail: 1-2 business days
Canada:
USPS First Class International: varies, 8-16 business days
USPS Priority Mail International: 6-10 business days
USPS Priority Mail Express: 4-6 business days
International:
USPS First Class International: varies, 13-31 business days (*without tracking number)
USPS Priority Mail International: 10-15 business days
USPS Priority Mail Express International: 6-10 business days
Q. How can I track my package?
A. All U.S. orders will be provided with a tracking number. For international orders, USPS Priority International and USPS Express International mail will provide a tracking number. Only select countries offer tracking for USPS First Class International. Please find these countries provided below:
Countries that offer First Class International Tracking:
Australia
Belgium
Brazil
Canada
Croatia
Denmark
France
Germany
Great Britain and Northern Ireland
Israel
Netherlands
New Zealand
Spain
Switzerland
As soon as your order has been shipped, we will send you a confirmation email with your order number and tracking number***. To track your package, follow the link provided in your confirmation email. You can also visit the United States Postal Service at www.usps.com and enter your tracking number there!
***If you don’t see your country on the list above, don’t worry we can still ship to you but you will not be able to track your package. Instead you will be issued a Customs Identification Number for your package. We apologize, but again you will not be able to track your package if your country is not located above.
Q.DO YOU ACCEPT ORDERS SHIPPING TO APO/FPO/DPO or PO OX ADDRESSES?
A.Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.
Q. Can you lower the value of my package and send as a gift?
A. As much as we want to, we aren’t able to lower the value of a package for any reason. Import fees are not part of shipping & handling and you will need to pay those fees upon receipt of the package. If you choose not to pay the import fees then your package will be returned to Yalmeh.
Q. Do you offer shipping insurance?
A. We do not currently offer insurance for our packages. USPS may have shipping insurance available for an additional fee.
Q. IS IT SAFE TO USE MY CREDIT CARD?
At YalmehNaturals.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: www.usps.com In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
Internet Explorer 6.0 or higher
Firefox 1.0.4 or higher
Safari (MAC Only)
Q. What do I do if my package does not get to me by the estimated delivery date?
A. Carriers often provide an estimated delivery date to show when a package is projected for delivery. These estimates often change depending on current weather or road conditions.Please make sure to check the tracking number often to make sure that it is moving. If you still have not received your package after a week from the estimated delivery date, please let us know by contacting Support@YalmehNaturals.com Tracking shows that my package has been delivered but I did not receive it.
If your tracking number shows that the package has been delivered but you have not received it, please try the following:
Checking around the yard/house.
Checking with neighbors.
Checking with the carrier.
Often times carriers will leave packages in places where they think will be safest. (ie. Inside an open garage, besides a bush, etc.)Sometimes deliveries may be made to the wrong location. (ie. Down the street, next door, etc.) If the above does not help locate your package, please try contacting the carrier or contact us at Support@YalmehNaturals.com Carriers may update a tracking number in advance the day that it is projected for delivery.
Q.How do I change or cancel my order?
A. Please contact us within 1 hour of order placement via our 24/7 Email support team Support@YalmehNaturals.com and we will do our best to accommodate your request to change or cancel your order.
Q-Can't find the answer you are looking for?
A. Go to our email submission form, 24/7 Contact us directly.
Q. What types of payments are accepted?
A. We accept all major credit cards, international credit cards, PayPal, and wire transfers. Please note that for orders greater than $2000 we require payment by wire transfer.
